enjoy our meals, enjoy our rewards
Join in the fun by collecting points on your purchases and convert these to pounds to spend in pub you can’t say Fayrer than that!
for every £1 spent
is a £2.50 reward
Frequently Asked Questions
Below are a list of the most common questions regarding our Rewards Scheme. You can navigate to the five different sections by clicking the links below.
Signing Up | Your Points | Your Rewards | Your Reward Card | Your Account SIGNING UPtop How can I get a Reward card?
If you're resident in the UK and over 18, simply pick up your Reward Card at your local Fayre & Square or Wacky Warehouse (adjoined to Fayre & Square) and register it online at www.fayre-square.com/rewards/, or complete your details on the tear off strip and hand to a member of our team.
What benefits will I get?
Register your Reward Card today and you'll receive an extra 200 points to welcome you to the scheme. As part of our Email Club you'll also receive great new offers & discounts that are exclusive to our members, including a £5 welcome voucher on your next visit and an extra treat on your birthday!
How do I register my card?
We've got three great ways to register your card and claim your 200 free points: a) you can register online at www.fayre-square.com/rewards/ b) scan the 'QR' code on the welcome leaflet, or c) complete the tear off strip and hand to a member of the team in one our pubs.
Can I have more than one card?
No. If you've picked up a second card, then please contact our Guest Services team on 0844 800 6605 who will be able to transfer your points onto a single card.
Are there any age limits?
Yes, you must be over the age of 18 to join the Rewards scheme.
Why will you contact me?
We'll email you once a month to update you on the number of points and rewards on your card.
When you join our Email Club you'll also receive exclusive special offers and promotions, including your welcome voucher and a special treat on your birthday!
We will never sell your data to third parties for commercial use. Further information about how we'll use the information you provide can be found at www.fayre-square.com/privacy-policy/.
Where can I find the full Terms and Conditions?
Click the link below for full Terms and Conditions.
Where is my nearest Fayre & Square and/or Wacky Warehouse?
You can search for your nearest Fayre and Square or Wacky Warehouse here
YOUR POINTStop How do I earn points?
You'll earn points every time you visit a Fayre & Square or Wacky Warehouse. Simply present your card when you pay and you'll collect points on qualifying purchases.
For every £1 spent you'll receive 5 points.
Can I earn points even if I forget my card?
No. Members must present their card at the point of payment in the Participating Outlet in order to collect points.
Can I split the bill and earn points on more than one card?
No. All your points must be claimed on one card per transaction.
I think my points balance is wrong
If you think your points balance is wrong, please contact our Guest Services team via email at email@example.com or phone on 0844 800 6605.
Do points expire?
Points are valid for 24 months from the day they are collected.
What purchases do I earn points on?
You can earn points on all purchases excluding tobacco and machine-related products.
YOUR REWARDStop How do I turn points into rewards?
Once you've registered your Reward Card you'll automatically receive a £2.50 reward for every 250 points you collect.
How do I claim my reward?
To use you reward, simply present your Reward Card when you pay your bill.
Will I receive a paper reward voucher?
You won't receive a paper voucher - we've made it nice and easy by adding your rewards automatically to your account.
Can I give my points or rewards to someone else?
Points and rewards cannot be transferred.
Do rewards expire?
Rewards must be used within 6 months of allocation.
Are there any restrictions on the use of my rewards?
You can use your rewards on all purchases excluding tobacco and machine-related products.
YOUR REWARD CARDtop Can I use my card at any Fayre & Square pub?
Yes, unless stated otherwise at www.fayre-square.com/rewards/.
Can I use my card at any Wacky Warehouse?
You can use your card at any Wacky Warehouse that is part of a Fayre & Square pub.
Please note this excludes our Queen B, Generous Pioneer and Heron Marsh outlets.
Can I use my card along with other vouchers at the same time?
Yes, points and rewards can be claimed at the same time as any vouchers you may have. Points will be allocated to your Reward Card based on the final cash value.
Do the key fobs work in the same way as the main Reward Card?
Yes! Attach your key fob to your key ring and use in exactly the same way as your wallet card. You may want to give one of your two key fobs to someone else in your household!
Will my card expire?
We reserve the right to cancel any card that has gone unused for 12 months. All points and rewards would be lost.
What do I do if I've lost my card?
Pick up a new card at your local Fayre & Square or Wacky Warehouse and contact our Guest Services team on 0844 800 6605 who will be able to register your new card and transfer any unused points or rewards from your old card.
YOUR ACCOUNTtop How do I log on to my account?
Go to www.fayre-square.com/rewards/ and login with your Rewards account number (on the front of your card), or your email address, along with your pin number.
How do I update my details?
You can check your points & reward balance online by entering the username and pin used to create the account. If you would like to update your personal details provided at registration please contact our Guest Services team via email at firstname.lastname@example.org or phone on 0844 800 6605.
How do I know my points and rewards balance?
You can view your points balance and rewards by logging on at www.fayre-square/rewards/ and entering the username and pin used to create your account.
Alternatively, ask one of our team players at participating Fayre & Square pubs or Wacky Warehouse outlets, or by contacting our Guest Services team via email at email@example.com or phone on 0844 800 6605.
I've forgotten my online pin, what should I do?
Visit www.fayre-square.com/rewards/ and click the forgotten pin link on the login screen - we'll then send you an email instructing you on how to reset your pin. Alternatively, you can contact our Guest Services team on 0844 800 6605.
Can I cancel my membership?
You can cancel your membership at any time by contacting our Guest Services team on 0844 800 6605. Please note all points and rewards would be forfeited and cannot be reinstated.
How do I opt out of receiving marketing email or text messages?
You can do this at any time. We always include an unsubscribe link in our marketing emails, or you can contact our Guest Services team on 0844 800 6605.
As a member of the Reward Card scheme you agree that we may contact you with a monthly email statement relating to your account.
Terms & Conditions
YOUR GENERALThe Fayre & Square/Wacky Warehouse rewards programme (“Scheme”) is operated by Spirit Pub Company (Managed) Limited (“us, our, we”) whose registered address is Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ. Registered Company Number: 5269240
Please read these Terms & Conditions carefully and print a copy of them for your records.
The reward card account, card, key fobs, wallet card, rewards, points and any other item that contains a barcode which is enabled to redeem points against transactions (Reward Accounts), in whatever form issued, remain our property. However, these items together with the security details related to a members reward card account remain the responsibility of the member. We cannot be held responsible for any losses arising from a member failing to ensure the safe keeping of these items.
We reserve the right to issue, withdraw or cancel Reward Card Accounts, in whatever form and/or remove a member from the Scheme at any time where there is reasonable belief of:
a. any abuse or attempted misuse of the Scheme;
b. any breach or attempted breach of these Terms and Conditions;
c. any behaviour relating to the Scheme or us that involves theft, misconduct, fraudulent or criminal activity, abusive or offensive behaviour or supplying false or misleading information.
We may cancel, alter or withdraw the Scheme at any time on giving reasonable notice; such changes will be posted on www.fayre-square.com/rewards. For all enquiries please visit http://www.fayre-square.com/about/contact/.
All members must be resident in the UK and be aged 18 years or over to participate in the Scheme.
Your membership of the Scheme and your reward card, in whatever form, is not transferable, and cannot be copied.
Our staff can participate in the Scheme and can use their reward card in conjunction with their staff vouchers. Points will be allocated after the voucher discount has been applied.
REGISTERING YOUR REWARD CARDCards should be registered by completing the personal details section at the point of sign up. Manual registration of cards in pub may take up to 21 days to be completed.
Any changes to the personal details provided should be updated by accessing the account online. We cannot be held responsible for any loss of points or rewards incurred as a result of out-of-date details.
As a member of the reward card scheme you agree that we may contact you with a monthly email statement relating to your account. If you have elected to hear about our latest offers via email or SMS, please allow 21 days from point of signup to receive your Email Club welcome voucher.
COLLECTING POINTS/REWARDSMember can collect points on all goods (except for purchases made online, the value of rewards and promotional activities redeemed, tobacco, tobacco related products or gaming machines i.e. “Qualifying Transactions”) purchased in participating Fayre & Square pub restaurants and Wacky Warehouse outlets adjoined to Fayre & Square (i.e. “Participating Outlets”). We reserve the right to substitute or remove Participating Outlets and goods, or certain promotions or dishes, that are available for points collection, at any time.
Members must present their card at the point of payment in the Participating Outlet in order to collect points. Should a member have forgotten their card, points will be lost and cannot be redeemed at a later date.
Each member will receive 5 points for every £1 spent on Qualifying Transactions in Participating Outlets. The amount of points awarded may change at any time.
Once 250 points is accumulated these points will be converted into a £2.50 reward, which will be added to the reward card and the points reset to 0.
Members may receive bonus points when registering their reward card.
Further bonus points may be allocated to your account at any time at our sole discretion.
Please allow 48 hours for points and rewards to be allocated to the account. Once the account has been activated points can be viewed online or by asking a staff member in our Participating Outlets.
Points are personal to the individual account holder and cannot be grouped with points earned by another account and redeemed together. Points are also non-transferable from one card to another.
Points and Rewards cannot be transferred to others or used for commercial purposes or exchanged for cash.
REWARDS REDEMPTIONIn order to redeem the rewards you have collected you must register your Reward Card by any means stated in the section “REGISTERING YOUR REWARD CARD”.
Rewards are valid for six months from the date of issue. Any rewards not claimed in this six month period shall be removed from the card. 250 points must be accumulated before a reward is added to the account. Points will not be redeemable unless they are converted into rewards.
We will not exchange points or rewards for cash.
Rewards cannot be redeemed for purchases made online, the value of rewards and promotional activities redeemed, tobacco, tobacco related products or gaming machines.
Points allocated to the account will remain valid for two years as long as each account is used at least once in every 12 month period.
Any account unused for 12 months will be closed and any points/rewards will be forfeited. Points/rewards cannot be reinstated.
Points and Rewards can only be collected, held and redeemed in accordance with these Terms & Conditions, otherwise the points will be deemed to be invalid and cannot be redeemed.
USING YOUR REWARD CARD Your reward card is not a credit card, charge card or debit card, it cannot be used for commercial purposes and the value of the points and rewards on your reward card cannot be exchanged for cash.
Any promotional offers should be presented to the Participating Outlet at the point of payment for each transaction; reward card points or rewards can be redeemed at the same time.
CANCELLATIONYou have the right to cancel your participation in the Scheme at any time by contacting us by telephone on 0844 800 6605 between the hours of 9am-6pm Monday-Friday, or any time via email http://www.fayre-square.com/about/contact/. You can also write to us at Guest Services, Spirit Pub Company PLC, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.
On cancelling a membership each account will be cancelled and all points and rewards accumulated at the time of cancellation will be forfeited.
LOSS, THEFT OR DAMAGE In the event of loss, theft or damage a new card can be collected from the nearest Participating Outlet. The new card can then be activated either online or by calling our Guest Services team on 0844 800 6605 between the hours of 9am-6pm Monday-Friday.
COMPLAINTS PROCEDUREComplaints regarding any element of the Scheme should be submitted in writing to Guest Services, Spirit Pub Company PLC, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ or via email firstname.lastname@example.org
All complaints will be subject to our Complaints Procedure which will be provided to you on your request.
GUEST SERVICESIf you need assistance or have any enquiry relating to your membership of our Scheme, please refer to the help section on our website www.fayre-square.com/rewards.
You can also email email@example.com, or call our Guest Services team on 0844 800 6605 between the hours of 9am-6pm Monday-Friday.